Cloudbeds is the leading
platform redefining the concept of PMS for the hospitality industry,
serving tens of thousands of properties in more than 150 countries
worldwide. Built from the ground up to be masterfully unified and
scalable, the award-winning Cloudbeds Platform brings together built-in
and integrated solutions that modernize hotel operations, distribution,
guest experience, and data & analytics.
Behind the Cloudbeds platform is a growing team of 700+ employees
distributed across 40+ countries speaking 30+ languages. We are
engineers and designers, hotel managers and travel agents, and experts
on everything from big data to e-commerce to compliance. The Cloudbeds
team comprises the brightest minds in technology and hospitality working
to solve the industry's biggest challenges.
From the beginning, we've believed that our people are our greatest
asset, so we founded the company as #RemoteFirst, #RemoteAlways with
shared core values and tenets that allow our team to thrive. This means
we:
* Embrace Remote First, Remote Always culture
* Hire the best people around the world;
* Prioritize our customers and results over titles
* Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
* Offer open vacation time, flexible paid holidays, and company-wide mental health days;
* Provide access to professional development, including manager training, upskilling and knowledge transfer
What You Will Do:
* Assist and
support our existing customers (hotel properties) daily in the use of
our software in English and Spanish and/or Portuguese
* Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
* Troubleshoot and make outbound calls for escalated issues when necessary
* Cultivate
and maintain an excellent relationship with customers to build client
loyalty retention and promote increased usage and adoption of the
software
* Gather customers' feedback and requirements for future releases of the software
* Use training materials to keep up-to-date with the latest system's updates
* Help create new tutorials as needed by contributing content to the database of support articles
* Attend company-wide online training sessions
Key Competencies include:
* Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients
* Able to lead to multiple personality types
* Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
* Communication
and Emotional Intelligence: Outstanding written and verbal
communication skills, coupled with strong empathy for customers and
their success
* The ability to multitask and cope with change, in a fast-paced working environment
You’ll Succeed With:
* 1+ years of hospitality experience
in hotels, hostels, BNBs or similar with Front Desk, Night Auditor,
Revenue Manager, General Manager or similar roles
* Previous experience in customer service or similar is a plus
* Native or Fluent in English
* Native or fluent Spanish and/or Portuguese is a plus
* Excellent communication skills and a positive attitude
* Excellent problem-solving skills and emotional management
* Great levels of learning agility
* Compatible graduation course or more than 2 years of proven experience in the area
* Skill with computers and systems
* Excellent internet/wifi connection
* Note: This is a remote position that can be done anywhere
*ATTENTION: PLEASE SEND YOUR CV IN ENGLISH!*
Our
company culture supports flexible working schedules with an open Paid
Time Away policy and gives all team members the opportunity to travel
and work remotely with great people. If you think you have the skills
and passion, we’ll give you the support and opportunity to thrive in
your career. If you would like to be considered for the role, we would
love to hear from you!
Company Awards to Check Out!
* Best Places to Work | HotelTechReport (2018-2023)
* Best PMS | HotelTechReport (2021-2023)
* Technology Fast 500 | Deloitte (2023)
* Most Loved Workplace® Certified (2024)
* Fastest Growing Companies | Inc. 5000 (2022)
* Best Startup Employers | Forbes (2022)
* Best Remote Companies to Work | BuiltIn (2022)
Cloudbeds is proud to be an Equal Opportunity Employer that
celebrates the diversity in our global team! We do not discriminate
based upon race, religion, color, national origin, gender (including
pregnancy, childbirth, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, or other
applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified
individuals. As part of this commitment, Cloudbeds will ensure that
persons with disabilities are provided reasonable accommodations in the
hiring process. We encourage deaf, hard of hearing, deaf-blind, and
deaf-disabled individuals to apply. If reasonable accommodation is
needed to participate in the job application or interview process or to
perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com.
Cloudbeds will provide an American Sign Language (ASL) interpreter
where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only
for individuals seeking a job at Cloudbeds. Staffing, recruiting
agencies, and individuals being represented by an agency are not
authorized to use this site or to submit applications, and any such
submissions will be considered unsolicited. Cloudbeds does not accept
unsolicited resumes or applications from agencies. Please do not forward
resumes to our jobs alias, Cloudbeds employees, or any other company
location. Cloudbeds is not responsible for any fees related to
unsolicited resumes/applications.