About Zapier
We're humans who simply think computers should do more work.
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
You’ll collaborate with brilliant people, use the latest tools, and
leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Job Posted: 27/02/2025
Location: Americas (EST to PST)
Hi there!
We're looking for a technical Engineering Manager to join our Revenue Zone
- a critical area focused on building customer-centric revenue systems
that power Zapier’s monetization and subscription experience.
As
an Engineering Manager in the Revenue Zone, you will lead a team of
engineers responsible for building, scaling and optimizing our
revenue/monetization systems. Your team’s mission includes:
- A comprehensive catalog system that defines all customer offerings (Plans, Add-ons, and more).
- A scalable billing platform to support reliable monetization of Zapier’s products.
- Enhanced multi-product purchasing experiences with seamless checkout.
- Global tax compliance capabilities to meet regional regulations.
- A frictionless payment experience that drives Zapier’s subscription business.
- A robust subscription management system that enables flexible pricing and packaging.
You'll
collaborate with Finance, Data, Product, Design and Support teams to
ensure our systems are reliable, scalable, and aligned with business
goals.
If you're eager to lead high-impact projects at a fast-growing, profitable, and remote-first company, read on!
About You
- You are an effective team builder and a skilled engineering leader.
This isn't your first rodeo. You have at least two years of experience
managing a cross-functional team of engineers comprising frontend, full
stack, and backend. You know how to hire, train, and develop engineers
from all backgrounds. You understand the benefits of building a diverse
and inclusive engineering team.
- You’re a collaborator.
You leverage your strong communication skills to align on a shared
vision and strategy with your Product and Design partners, ensuring that
everyone is on the same page and working towards common goals. Your
ability to build relationships and foster cooperation leads to
successful project outcomes and a cohesive team dynamic.
- You’re an advocate for your cross-functional stakeholders.
You actively seek input from stakeholders and integrate their feedback
into decision-making processes. Your strategic approach and transparent
communication style foster trust and alignment across teams, equipping
them to handle changes and challenges effectively.
- You have deep customer empathy and thrive in the details.
Zapier’s revenue systems power every purchase and maintain every
customer relationship. With a customer-centric approach, you work with
your team to improve the customer experience and participate in programs
to enhance our product offerings.
- You’ve shipped production code and you know what great code looks like.
You contribute to design discussions, review code, and establish
quality standards for your team. A solid grasp of engineering skills is
essential, along with a practical understanding of software development
practices. Understanding the current state, anticipating future
developments, and maintaining a strategic view is important to you.
- You relish change and seek leverage.
Zapier is growing and we’re adapting our revenue systems with future
growth in mind. You’re comfortable leading change. These changes will
replace whole systems and move ownership in ways that may significantly
alter the mission of your team. You see an opportunity to build a more
capable company and can navigate short-term uncertainty
- You have excellent communication skills.
You regularly work with engineers and other stakeholders from various
disciplines, balancing engineering concerns, such as technical debt,
with product concerns. Ideally, you find solutions that address both the
team and user needs but if not, help build understanding around
difficult decisions.
- You have prior experience or a strong interest in revenue systems,
including subscription management, invoicing, and payment processing
platforms such as Stripe, PayPal, or Square - covering integration,
configuration, and troubleshooting.
Things You'll Do
- Work closely with your product and design peers to deliver customer and company value.
- Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.
- Keep
the leadership team informed on your team’s progress and challenges in
ways that are easy and enjoyable to receive, like one-on-one's, update
posts, and regular team hangouts.
- Build
rapport with each member of the Engineering Team and support them
through coaching and mentorship to help level up their skills, and
performance management when necessary.
- Participate
in code reviews, learning and spreading technical knowledge throughout
Zapier -- moving knowledge to documentation where appropriate.
- Maintain
a focus on our customers by using customer feedback to guide your team
through tradeoffs. You’ll help your team understand when to be rigid on
quality and how to be flexible and create with scope.
- Work
directly with cross-functional stakeholders to ensure our systems are
serving their needs. This could include Support, Accounting, Finance,
and strategic initiative leads.
- Actively
recruit, onboard, and train new engineers at Zapier, as well as
supporting the continuous improvement of hiring practices in Engineering
- Organize
your team to serve our customers. In addition to our standard incident
escalation practices, revenue teams work to resolve technical questions
related to customer billing questions.
We'd
love to hear why you think you'd excel in this role. In answering your
application questions, please reference any particular aspects of the
"About You" and "Things You Might Do" that resonate with your experience
and skills.
How to Apply
At
Zapier, we believe that diverse perspectives and experiences make us
better, which is why we have a non-standard application process designed
to promote inclusion and equity. We're looking for the best fit for
each of our roles, regardless of the type of companies in your
background, so we encourage you to apply even if your skills and
experiences don’t exactly match the job description. All we ask is that
you answer a few in-depth questions in our application that would
typically be asked at the start of an interview process. This helps
speed things up by letting us get to know you and your skillset a bit
better right out of the gate. Please be sure to answer each question;
the resume and CV fields are optional.
Education
is not a requirement for our roles; however, if you receive an offer,
you will need to include your most recent educational experience as part
of our background check process.
After
you apply, you are going to hear back from us—even if we don’t see an
immediate fit with our team. In fact, throughout the process, we strive
to never go more than seven days without letting you know the status of
your application. We know we’ll make mistakes from time to time, so if
you ever have questions about where you stand or about the process, just
ask your recruiter!
Zapier is an
equal-opportunity employer and we're excited to work with talented and
empathetic people of all identities. Zapier does not discriminate based
on someone's identity in any aspect of hiring or employment as required
by law and in line with our commitment to Diversity, Inclusion,
Belonging and Equity. Our code of conduct
provides a beacon for the kind of company we strive to be, and we
celebrate our differences because those differences are what allow us to
make a product that serves a global user base. Zapier will consider all
qualified applicants, including those with criminal histories,
consistent with applicable laws.
Zapier
is committed to inclusion. As part of this commitment, Zapier welcomes
applications from individuals with disabilities and will work to provide
reasonable accommodations. If reasonable accommodations are needed to
participate in the job application or interview process, please contact jobs@zapier.com.
Application Deadline:
The
anticipated application window is 30 days from the date job is posted,
unless the number of applicants requires it to close sooner or later, or
if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.