- We are looking for a Field Engineer to
join our growing team. Reporting directly to the Head of Commercial, you
will provide vital technical support to customers, helping them
maximize the value of our solutions. As a Field Engineer, you will work
closely with both the sales and engineering teams to ensure smooth
product adoption and customer satisfaction.
Key Responsibilities
- Provide technical support to customers during and after the sales process.
- Assist with customer onboarding, ensuring a smooth transition from sale to implementation.
- Collaborate with the Commercial to address customer inquiries and resolve technical issues.
- Act as a technical liaison between customers and internal teams, ensuring customer feedback is communicated.
- Participate in technical demonstrations and help answer technical questions during sales engagements.
- Stay current on product features, capabilities, and best practices to offer support.
Qualifications
- 2+ years of experience in a field engineering or technical support role.
- Hands-on
experience in a technical role leveraging SQL, Python, or Spark to
build, operate and maintain data analytics solutions.
- AWS or Google Cloud familiarity.
- Strong communication skills, with the ability to work effectively with technical and non-technical audiences.
- Proven ability to troubleshoot and resolve technical issues in a customer-facing environment.
About RillRill
is the world’s fastest BI tool, designed from the ground up for
real-time databases like DuckDB and ClickHouse. Our platform combines
last-mile ETL, an in-memory database, and interactive dashboards into a
full-stack solution that’s easy to deploy and manage. With a BI-as-code
approach, Rill empowers developers to define and collaborate on metrics
using SQL and YAML. Trusted by leading companies in e-commerce, digital
marketing, and financial services, Rill provides the speed and
scalability needed for operational analytics and partner-facing
reporting.