Head of Product, Payments

We’re one of the most popular commerce platforms on the web, powering millions of stores, including our own at WooCommerce.com. In fact, one in five online stores are powered by Woo, including Bjork’s official store and the New Zealand All Blacks rugby team’s official store. 

Built on WordPress, Woo empowers anyone, anywhere, to sell anything. We partner with global technology brands such as Stripe, PayPal, Google, TikTok, Pinterest, Klaviyo and others, integrating their services with Woo to provide all the tools businesses need to run and grow their online stores.

As part of the Automattic family, Woo is fully distributed, with no physical offices. The flexibility and autonomy that come with working from home are in our DNA–we provide benefits and resources to support your growth while doing your best work from anywhere in the world. We have a huge footprint, but we’re a small company. That means everyone here has the opportunity to make a visible, profound, and lasting difference while helping the store owners who rely on Woo every day. 

About the role:

We’re looking for a Head of Product for the Payments group within WooCommerce. In this role, you will report to the Head of Product and lead a team of product directors, overseeing our payment products and platform. This product portfolio includes our flagship payment solution WooPayments, including a new consumer wallet product WooPay, payment partner extensions and integrations, and our first-party payments processing platform that serves Automattic.

In this role, you will drive the strategic direction of merchant and consumer-facing payment products, as well as the platform strategy that powers these products. You will guide the vision, direction, and priorities, to enhance and transform the experience of our payments and checkout products. You will partner closely with cross-functional teams and leadership across engineering,  design, marketing, operations, customer success, business development and sales to build alignment in business and product strategy. You will create roadmaps in service to our customers, finding opportunities for monetization that create mutual value exchange for our customer and business, and align closely with the overall WooCommerce product, to ensure seamless experiences. You will be a growth hacker, using optimal product experiences, and partnering with marketing to increase the penetration rate of Woo-owned payments products. You will work closely with payment providers to ensure our products are leveraging their capabilities and integrations appropriately.

This is an ideal role if you are someone who is customer obsessed, and is as energized with guiding the 30k foot view, as you are sweating the details! You care about the experiences you provide to customers, and their shoppers. You take pride not only in what you build, but how you build, helping increase scale, productivity and efficiency in execution. You know the fine balance between empowering your teams, while giving them guidance in how to operate. Your decision process is guided as much in being data-informed, as it is from intuition of your past experiences and listening to your customer. You are equally comfortable in building both iterative and transformational products, with a passion for challenging the status quo and removing blockers. This position is an opportunity to join one of the fastest-growing Business Units across Automattic. 

Responsibilities:

• Collaborate with cross-functional stakeholders and payments leadership to set product strategy and vision for the payments product area that is aligned with overall strategy.  
• Lead a team of Product Directors to help them develop and deliver on roadmaps to realize the strategy and goals.
• Collaborate as a key member of the Product Leadership Team, ensuring alignment between the Payments product roadmap and WooCommerce’s overall product strategy. Contribute to the development of the broader product vision and strategy, sharing insights and fostering synergy across product areas.
• Be a key member of the Payments Leadership Team, responsible for meeting business needs, and influencing business decisions with quantitative and qualitative insights using your experience and empathy for users. Drive growth of active users and establish our products as the top option for WooCommerce stores.
• Increase payment volume of WooCommerce’s payment products through a combination of new active users and better same store sales by providing relevant and high-converting checkout experiences. 
• Talk to our customers – merchants, developers, and shoppers – to understand their most important needs. Use interviews, internal data, market feedback, competitive research and your intuition to define the most valuable problems worth solving.
• Be a champion for your team and products across the organization. Rally team input and cross-functional alignment through planning processes. Maintain an efficient cadence for collaborating with other executives and leads throughout the product life cycle. Advocate for projects, secure the right resources for success, and work with leadership when goals are at risk.
• Own our payments product strategy, roadmap, track metrics, optimize performance, and report progress.

Requirements: 

• You are a deep payments expert, understand the ecosystem, and the levers that exist therein. You are familiar with PayFac constructs, especially as it relates to risk management of merchants and transactions. eCommerce experience is a plus.
• Leading a portfolio of products, building a long-term strategy, and working with colleagues at all levels and across subject areas to realize that strategy.
• The ability to connect business strategies, customer needs, and available technologies to deliver best-in-class products and achieve business goals.
• Experience in all stages of the product life cycle, from successfully bringing new products to market, meaningfully improving established product performance, and also migrating a large user base from a legacy offering to a new and improved substitute.
• A healthy understanding of the difference between install-base and hosted/SaaS solutions, and the levers available to influence customers in each of those environments. 
• Familiar enough to work with engineering leads to make tradeoffs for prioritization and to scope projects correctly.
• Strong organizational, cultural, and people leadership skills. You are a strong cross-team collaborator, able to effectively work with teams across multiple departments, time zones, and functions.
• Excitement to join a globally distributed team. Familiarity with distributed work is welcome.

Salary range: $260,000-$325,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. Read more about our compensation philosophy and benefits.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote

About Automattic 

We’re the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1700 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.