The
function serves as the primary liaison between employees and the
organization, fostering positive relationships and addressing concerns
within the region. The ERM collaborates closely with HR Business
Partners to coordinate activities related to business changes and
compliance within their respective region, while also being responsible
for the HR policies related to compliance matters.
Furthermore, they provide managerial training on a range of HR
compliance topics. This function collaborates closely with the HR
Operations team to ensure that ERM activities receive transactional
execution throughout the HR and employee lifecycle along functional
reporting lines.
Lastly, the ERMs collaborate across regions to share best practices
and drive the compliance framework, HR initiatives and projects in
alignment with organizational & compliance goals.
The HR team consists of three Employee Relations Managers covering
EMEA, APAC, and LATAM regions, along with two HR Business Partners who
serve as strategic partners for our business leaders. All team members
report to the Senior HR Manager.
Please be aware that we are currently only accepting candidates from Argentina and Honduras for this position.
Responsibilities
* Acts as the primary liaison between employees and the organization
within the respective region, coordinating regional operations while
upholding compliance standards and fostering positive employee
relations.
*Providing thorough guidance and give direction to compliance and
comp & ben topics, including employment laws, regulations, and HR
policies, to HR Business Partners, managers, and employees.
* Working closely with HR Business Partners overseeing the effects of
business changes in the region and act as a strategic partner when
implementation is required at the level of the Employee Relations
Manager.
* Provide guidance and counseling to managers and employees
specifically on sick leave and termination processes and leverage the
support of the HR Operations team to ensure adherence to procedures and
regulations that apply to these (individual) cases.
* Conduct investigations into complex employee relations issues, and
ensure adherence to regional procedures and regulations, maintaining
confidentiality and impartiality.
* Work closely with the HR Operations team to support transactional
activities throughout the HR and employee lifecycle, including
onboarding, offboarding, and data management.
* Collaborate with the other Employee Relations Managers, maintain the
Compliance Framework and share best practices and drive consistency in
HR initiatives.
* Monitor and analyse employee relations metrics and trends,
identifying areas for improvement and developing proactive strategies.
* Partner with HR COEs to coordinate both companywide and
region-specific HR programs, ensuring alignment with organizational
goals.
* Develop and deliver training sessions to managers on various HR
compliance topics and employee relations (sick leave, terminations etc.)
to enhance understanding and adherence to HR policies.
* Drive and/or participate in strategic HR projects aimed at enhancing employee engagement and organizational effectiveness.
About you
* You're located and can work from Argentina or Honduras.
* You're fluent in both English and Spanish.
* Bachelor's degree in human resources, Business Administration, or related field. Master's degree is a plus.
* Advantageous to have 4+ years of employee relations experience.
* Strong experience in partnering with various key stakeholders and being an effective team player.
* Demonstrated strong understanding of the European, Middle East and Africa employment law and regulatory frameworks.
*Demonstrated policy and procedure development and enforcement to ensure compliance
Proven experience in employee relations or a similar HR role.
* Worked in a fast-pased organization (and experience in preferably tech or BPO industry),
where change is the norm.
* Strong interpersonal and communication skills.
* Excellent problem-solving and conflict resolution abilities and
abilities to maintain confidentiality and handle sensitive information
with discretion.
* Excellent English communication skills (verbal and written).
* Strong organizational and project management abilities.
* Proficiency in HRIS systems and Microsoft Office Suite.
Technical requirements
* A minimum internet speed of 10 Mb/s download,10 Mb/s upload with Latency <200 ms, internationally.
* A minimum of 8 GB RAM
* A 64-bit version of Windows 10 or newer
* An Intel Core i5-8260U processor or better/similar.
* An Integrated graphics card.
* A smartphone usable for two-factor authentication that runs at least:
Android 8.0 or newer
Apple iOS 15.0 or newer