Intake Specialist | Mental Health Clinic

Join Veta Virtual as an Intake Specialist!

Are you organized, empathetic, and skilled at creating a supportive first experience for clients seeking mental health services? Veta Virtual invites you to join our remote team as an Intake Specialist, where you’ll play a vital role in helping individuals access mental health support in a compassionate and efficient manner.

About Us:

At Veta Virtual, we provide high-quality business support across healthcare, law, and professional services. Since 2021, we’ve redefined the role of virtual support through our people-first approach, delivering tailored solutions that drive growth and value. As we continue to expand, we’re seeking professionals who share our commitment to integrity, excellence, and meaningful client relationships.

Your Role as an Intake Specialist:

In this role, you’ll be the initial contact for new clients, guiding them through the intake process for our client, a mental health outpatient clinic. Your responsibilities include:

• Client Engagement: Welcome clients via phone, answer inquiries, and provide service information, ensuring a positive first impression.
• Intake & Initial Assessments: Conduct screenings to gather essential client information, including demographics, medical history, and presenting issues.
• Documentation & Confidentiality: Maintain accurate client records, intake notes, and ensure HIPAA-compliant data handling.
• Scheduling & Coordination: Work with clinicians to arrange initial appointments, communicate client needs, and facilitate smooth transitions into care.
• Data Management: Keep electronic health records (EHR) organized and up-to-date, ensuring data integrity.
• Follow-Up: Conduct follow-ups, manage inquiries, and maintain an organized list of potential clients and pending intakes.

Qualifications:

• Bachelor’s degree in Psychology, Social Work, or related field (preferred)
• 2+ years in a client services role, ideally with intake or customer-facing responsibilities
• Strong organizational skills with high attention to detail
• Proficiency in EHR systems and Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively with a team
• Empathy and interpersonal skills to handle sensitive information with care
• Experience in the healthcare, mental health field is a plus but not a must

What We Offer:

This role offers a salary of $1,000 USD - $1,200 USD per month, with flexibility for negotiation based on experience. You’ll work remotely from Monday to Friday, 9:00 AM to 6:00 PM (EST), as part of a supportive, mission-driven team dedicated to making a positive difference in mental health. Additionally, we also offer Paid Time Off as we believe this is important for our team members and their work-life balance.

Our Values:

At Veta Virtual, our values guide everything we do:

• Growth Mindset: Embracing challenges as opportunities
• Fearless Integrity: Acting with honesty and transparency
• Execution Excellence: Striving for the highest quality in our work
• Compassionate Connection: Building meaningful, empathetic relationships
• Reliability and Trust: Being dependable and responsible

Ready to Make an Impact?
If you’re passionate about supporting others and creating positive first experiences, apply today to join our purpose-driven team!