OUR HIRING PROCESS:
- We will review your application against our job requirements. We do
not employ machine learning technologies during this phase as we believe
every human deserves attention from another human. We do not think
machines can evaluate your application quite like our seasoned
recruiting professionals—every person is unique. We promise to give your
candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of
the hiring manager. This video interview is often followed by a test or
short project that allows us to determine whether you will be a good
fit for the team.
- At this point, we will invite you to interview with our hiring
manager and/or the interview team. Please note: We do not conduct
interviews via text message, Telegram, etc. and we never hire anyone
into our organization without having met you face-to-face (or via Zoom).
You will be invited to come to a live meeting or Zoom, where you will
meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join
INFUSE and we like you as much, we will have a conversation about your
offer. We do not make offers without giving you the opportunity to speak
with us live. After all, we consider our team members our family, and
we want you to feel comfortable and welcomed.
INFUSE
is committed to complying with applicable data privacy and security
laws and regulations. For more information, please see our Privacy Policy
We seek an experienced, visionary information technology professional to serve as the IT Support Team Lead.
In this position, you will provide senior leadership, vision, and
direction in planning, developing, implementing, coordinating, and
maintaining applications, programs, and activities assigned to
Information Technology (IT), including company infrastructure, security,
and monitoring tools. You will oversee the daily operations and
administration of our company's technological infrastructure.
Responsibilities:
- Lead and manage the daily operations of IT support within the company.
- Develop, evaluate, and modify information systems policies and procedures.
- Manage the IT team by recruiting, training, and assigning team members to various process parts.
- Analyze IT budget and maintain cost-effectiveness.
- Monitor the IT system's daily performance, including computers, programs, and networks.
- Oversee and manage the installation of new upgrades for hardware and software.
- Direct the effective delivery of networks, development, and disaster recovery computer systems and processes.
- Plan and track project timelines, milestones, and deliverables using appropriate project management tools.
- Develop and oversee the company's technology roadmap for all technical infrastructure.
- Ensure that security systems, controls, and procedures effectively
manage vulnerabilities and provide continuous protection from external
and internal parties.
Requirements:
- At least 4 years of proven experience in IT management or a related leadership role.
- Strong technical knowledge of IT systems, networks, infrastructure, and security.
- Knowledge of corporate cloud networks and security in AWS, Azure
(Azure Active Directory, VM), Intune device management, Google
Workspace, ITIL, and ITSM and DevOps environments.
- Experience analyzing, implementing, and evaluating IT systems and their specifications.
- Experience controlling information technology budgets.
- Excellent organizational and leadership skills.
- Strong communication, collaboration, and problem-solving skills.
- Experience leading a team, including managing functional and technical resources globally.
- Business acumen: understanding the organization's industry, market dynamics, and competitive landscape.
- A high level of personal integrity and the ability to deal
professionally with confidential matters and demonstrate an appropriate
level of judgment and maturity in making informed risk decisions.
- Upper-Intermediate + in English.
We offer:
- A competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD).
- Full Remote, Work schedule: Monday-Friday, from 14:30 to 23:00 EEST (incl. 30-min breaks).
- Interesting and long-term projects.
- We support work-life balance and offer paid annual leave and paid sick days.
- Opportunities for professional development and career growth.
- Reduced Fridays during summer.
Our recruitment process:
- One-way video interview and PI assessment
- Interview with Recruiter
- Technical interview with Team (A subsequent interview with the Executive Team may be requested)