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Pipe17 is committed to building trust
and making the world more agreeable for our employees, customers and
the communities in which we live and work. You can count on us to
listen, be honest, and try our best to do what's right, every day. At
Pipe17, everything is equal. We each have a responsibility to ensure
every team member has an equal opportunity to succeed, to be heard, to
exchange ideas openly, to build lasting relationships, and to do the
work of their life. We try to set up an environment where every employee
can feel deep pride in the work they do.
Technical Writer
đź“Ť Remote | Full-Time
About Pipe17
At Pipe17, we’re on a mission to simplify commerce operations. Our
platform seamlessly connects ecommerce businesses to the apps and
services they need, eliminating complexity and helping merchants scale
effortlessly. As we grow, clear and effective documentation is critical
to ensuring our customers, partners, and developers can easily adopt and
maximize the power of Pipe17.
About the Role
We’re looking for a Technical Writer to create and
maintain high-quality documentation that enhances the user experience
for our customers and developer community. You’ll work closely with
product, engineering, and support teams to develop clear, concise, and
accurate content that helps users configure, operate, and integrate with
Pipe17.
What You’ll Do
- Develop and maintain documentation for three core user journeys:
- Day 0: Configuration & setup (for technical but non-developer users)
- Day 1: Operational oversight (debugging, use cases, exception handling for non-technical users)
- Developers: API documentation, SDK guidance, and building new integrations
- Externalize our SDK framework to make it accessible for outside developers.
- Establish a prescriptive, structured approach to cataloging and prioritizing fragmented knowledge.
- Ensure documentation is user-friendly, actionable, and regularly updated based on product changes and feedback.
- Collaborate with product managers, engineers, and support teams to
gather technical details and translate them into clear, accessible
content.
- Work with design tools like Figma, Markdown, and HTML as needed to enhance documentation clarity and accessibility.
- Research and analyze industry trends, competitor documentation, and customer feedback to continuously improve content.
Who You Are
- 2-3+ years of experience in technical writing (Semi-Senior/Senior).
- E-commerce knowledge (desirable): Understanding of order flows, integrations, and platforms like NetSuite, Shopify, 3PLs, etc.
- Content Structuring & Organization: Ability to categorize, index, and maintain documentation efficiently.
- Cross-Team Collaboration: Engages with engineering, product, success, and sales teams to gather accurate information.
- Clear & Concise Writing: Ability to make complex technical concepts accessible.
- Ecommerce background is a strong plus—familiarity with logistics, integrations, and commerce operations.
- Ability to work resourcefully, without defaulting to buying tools as the first solution.
- Detail-oriented with a strong sense of urgency and a results-driven mindset.
- Excellent written and verbal communication skills—able to translate
complex technical concepts into clear, understandable content.
- Experience collaborating with engineering, product, and support teams to create user-focused documentation.
Target Background
We’re particularly interested in candidates from companies known for strong documentation practices or those operating in ecommerce and SaaS, such as:
- Ecommerce Platforms: Shopify, BigCommerce, Salesforce Commerce Cloud, VTEX, Fabric
- Order & Inventory Management Systems: Linnworks, Cin7, Skubana
- Selling & Listing Tools: Channel Advisor, Seller Active, Feedonomics, Channel Engine, ProductsUp
- ERPs & WMSs: NetSuite, Acumatica, Extensiv, Logiwa, ShipStation, Shippo
Why Pipe17?
- Fast-growing, dynamic startup solving real ecommerce challenges.
- High-impact role where your work will directly shape the customer experience.
- Collaborative, remote-friendly team that values transparency and efficiency.
- Competitive compensation, benefits, and opportunities for growth.
đź“© Ready to Apply?
If this sounds like you, we’d love to hear from you! Apply now and help us build the future of ecommerce operations.
Compensation (US FTE)
- Competitive salary
- Great healthcare + dental + vision coverage
- Retirement plan
- Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
- Unlimited
vacation policy. Plus we require you to take at least 2 weeks off each
year. We see most employees take 4 weeks off per year. This isn't a
vague policy where unlimited vacation means no vacation
About Us
Pipe17 is a venture funded software
startup headquartered in Seattle, WA with a significant presence in the
San Francisco Bay area.
We offer an innovative SaaS platform
for ecommerce operations that automates management of order, inventory
and product flows between 100+ ecommerce applications. Using Pipe17 our
customers grow faster and serve their customers better all while
reducing operational costs.
We are a solution business with
innovative technology that is 10-100X faster than competitors. Selling
both direct and through a growing network of partners, we are growing
fast with many happy customers.
Pipe17 is backed by GLP Partners, a
leading investor in the ecommerce logistics space. We recently raised a
large round of capital to fund our growth, which you can read about here.