Operations Team Lead

Job Title: Operations Team Lead

(Remote Opportunity)

Company Overview: FlyFlat is a premier luxury travel platform that provides exclusive savings on business and first-class flights. With a reputation for exceptional customer service and seamless travel experiences, FlyFlat is rapidly expanding and seeking talented professionals to join our growing team

Introduction: As an Operations Team Lead, you will be responsible for managing and supporting a team of Operations Specialists to ensure high-quality service delivery to FlyFlat’s clients. This role requires a proactive leader with strong problem-solving skills and experience in travel operations and billing/invoicing.

This is an excellent opportunity for individuals eager to take on leadership responsibilities, optimize operational processes, and contribute to a high-performing, remote-first team.

Responsibilities:

Team Leadership & Management

• Lead, mentor, and manage a team of Operations Specialists, ensuring high performance and efficiency.
• Monitor workflows, assign tasks, and ensure that deadlines and quality standards are met.
• Conduct regular check-ins, training sessions, and performance evaluations to support team growth.
• Facilitate effective shift handovers and ensure seamless communication among team members.

Operational Excellence

• Oversee booking processes and ensure all client deliverables meet FlyFlat’s quality standards.
• Identify operational bottlenecks and implement solutions to enhance productivity.
• Track, analyze, and report on key operational metrics to improve efficiency and service levels.

Billing & Invoicing

• Manage and oversee billing and invoicing processes, ensuring accuracy and timeliness.
• Collaborate with Concierge and Operations teams to resolve any invoicing discrepancies.
• Maintain up-to-date financial records related to operational transactions and client accounts.

Quality Assurance & Process Improvement

• Review and verify bookings, invoices, and other operational documents for accuracy.
• Develop and refine Standard Operating Procedures (SOPs) to improve workflow efficiency.
• Proactively suggest and implement process improvements to enhance client experience and operational effectiveness.

Collaboration & Communication

• Serve as the primary point of contact for escalations and issue resolution within the team.
• Work closely with other departments, including Client Services and Booking teams, to ensure seamless coordination.
• Foster a collaborative and supportive work environment, encouraging team members to share ideas and feedback.

Qualifications

• 2+ years of experience in operations, travel coordination, or a similar role.
• Prior experience in billing, invoicing, and financial reconciliation.
• Experience in the travel industry, ideally in luxury travel or as a travel concierge.
• Strong leadership and people management skills, with experience overseeing remote teams.
• Excellent organizational and time management abilities, with a keen eye for detail.
• Familiarity with productivity tools such as Google Sheets, Slack, Asana, and CRM systems.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Intermediate to advanced English communication skills (written and spoken).
• A proactive attitude, ownership mentality, and a passion for delivering outstanding service.

Conclusion: Joining FlyFlat as an Operations Team Lead is an opportunity to take on a leadership role in a rapidly expanding luxury travel company. You will have the chance to lead a high-performing team, optimize operations, and drive efficiency, all while delivering top-tier service to elite travelers.

Compensation and Employment Details:

• Monthly Compensation: $700–$900 (based on experience and performance).
• Shifts: 9-hour shifts (including a 1-hour break); night or day shifts depending on business needs.
• Leadership experience in a high-growth, remote-first travel company.
• The opportunity to drive operational improvements and contribute to company-wide success.
• A structured pathway for career growth into senior management roles within FlyFlat.
• Competitive compensation with opportunities for increased earnings based on performance.
• A fast-paced work environment where high performers are rewarded with rapid promotions.

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.