Patient Care Services Representative

About us:

At Outliant, we're a fully remote, US-based digital product development and consulting company. 
Our diverse team combines exceptional skills to create seamless digital products, 
fostering growth, creativity, and innovative thinking.

We're helping  Willow is a telemedicine company focused on personalized, clinically proven weight loss treatments utilizing GLP-1 medications.

Their mission is to make high-quality healthcare accessible and convenient for individuals seeking transformative solutions for their health and wellness. Through virtual consultations, comprehensive care, and ongoing support, we empower our patients to achieve sustainable, long-term success.

They’re a fully remote team of healthcare professionals, technologists, and innovators dedicated to improving lives through seamless telemedicine experiences.

Outliant will be actively involved in the interview process, ensuring that the best talent is selected. The chosen candidate will be directly employed by the Willow team.

About the role:

We are looking for a dedicated and proactive Patient Care Services Representative to join our company venture, Willow. In this full-time position, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems.

Seniority Level: Entry-Mid Level

Responsibilities:

• Serve as a facilitator between the patient and the company, ensuring a seamless experience. 
• Answering questions about Willow’s, offering accurate information about our products and services 
• Delivering information about Willow’s offerings.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with Willow’s products, policies, and services to provide informed support. 

Requirements:

• Experience working in a medical-related job.
• Excellent English communication and writing skills.
  • English proficiency must be at C1 or C2
• Strong customer service experience.
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics.
• Comfortable making calls with patients.
• Attention to detail and a good sense of judgment.

Nice to have:

• Experience working in telemedicine or related medical contexts.
• Experience supporting customers through the Intercom platform. 

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Unlimited PTO.
• Pro-rated 13th-month bonus in select regions.
• Non-working holidays per country of residence.
• Salary increases and performance-based bonuses.
• Fun and casual work environment.
• Employee engagement activities and virtual gatherings.
• We are a diverse, global team! 🌍

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at recruitment@outliant.com.

Please be assured that we are fully committed to maintaining integrity in our hiring process.