- About us: Airtm
is the world’s most connected digital dollar account with over 500
different ways to buy and sell digital dollars. Airtm’s globally
accessible dollar account allows anyone to hold their wealth in a stable
currency, participate in the global economy and cash out remittances at
fair exchange rates. Our users include freelancers and gig workers who
connect Airtm to access stable currencies (USDC) and move money across
borders. We are now transforming into a platform for Digital
Entrepreneurs (DE).
As
of 2024, more than 10% of the world's workforce works online. This
digital economy will continue to grow at double digits for the
unforeseeable future. This digital work revolution contains the
opportunity to give hundreds of millions throughout the global south
their financial independence. It contains the opportunity to free people
from their local constraints. Giving people, their communities and
countries control over their destiny.Incorporated
in the United States and registered with FinCEN as an MSB (Money
Service Business), we have presence in more than 190 countries.
The Role: We
are looking for a self-starting Product UX Researcher to join our
team. Your mission is to lead the discovery, and market research of our
platform for Digital Entrepreneurs and the companies paying them.
You
understand how to research and analyze user behavior and deliver
insights that result in development of products that fit the user
needs. You will assist in several aspects of product development and
design by applying a wide range of research methods to uncover and solve
user challenges by following qualitative and quantitative research
methodologies, collaborating with stakeholders and delivering compelling
research findings and recommendations to the product team.
You are:-
Capable in analytics, you believe in using data to inform decisions and
ideas, and continuous, iterative product improvements, but are also
comfortable making large sweeping product bets.- Humble, hard-worker, and motivated by the chance to improve the lives of users.- Autonomous and able to see the big picture as well as the small details.- Self-starter who can deal with ambiguity and takes ownership for getting things done.- Team player comfortable working in a high growth start-up firm and contributes toward an informal work environment.
The Requirements: You will be confident in your ability to deliver on the points covered above, taking into account the following: - 4 years + proven experience in User Research, preferably in Fintech or tech start-up.- Demonstrable success in planning, moderating, and evaluating user research studies globally. - Knowledgeable with user research tools, design best practice, and UX research methodologies. -
Working with product teams to translate customer needs to actionable
items, quickly develop prototypes and test them with users. - Wireframing user flows and interfaces. -
Own all user interactions from onboarding to transacting within our web
and mobile apps to increase conversion and decrease churn. -
Analyze, listen to, and engage with users to create action plans to
improve product experiences for in-app interfaces and external
notifications.- Create reports on user flow activity for tests performed and improvements implemented.
Applicants must be based in North, Central or South America (applications from other locations will not be considered). Fully remote, reporting to our UX Product Lead